Don’t Let AI Turn You Into Kanye West

The Yes-Man Problem We have all seen it happen. A great actor gets too powerful. A brilliant musician becomes untouchable. A famous director, founder, or creator becomes so successful that nobody around them wants to say the one thing they need to hear: “That’s not good.” Early in their career, they had friction. Editors challenged…

AI Agent vs. Chatbot: What’s the Difference (and Which One Do You Need)?

Why People Confuse Agents and Chatbots If you’ve been shopping for “AI” lately, you’ve probably noticed something strange. Everything is a chatbot. A widget on a website? Chatbot.A support assistant inside Zendesk? Chatbot.A tool that books meetings, updates your CRM, and follows up by text? Still… somehow… “chatbot.” That label is convenient. However, it’s also…